Where We Deliver

We deliver to mainland UK as standard.

If you're in Northern Ireland, the Isle of Man, the EU, or another non-mainland UK destination, please get in touch and we'll arrange a quote with a specialist carrier.

Delivery Costs

Delivery costs depend on your location and the weight of your order. For mainland UK, delivery prices will be shown when you place your order.

For deliveries to non-mainland UK or further afield, we’ll confirm the pricing with a specialist carrier.

Delivery Method & Receiving Goods

We usually deliver using pallet carriers. Your order will be sent to the address you provide at checkout. If you choose to collect, you can do so from our Kings Norton address.

Please make sure that someone’s around to receive the delivery.

You can leave any special delivery instructions at checkout, and we’ll pass these on to the carrier, who will follow them where possible.

Delivery Times

Once your order is ready, you’ll receive an email confirming it is being despatched or is ready for collection.

Delivery typically takes up to 2 working days from that point.

Tracking Your Order

Your despatch email will include a tracking link and tracking number, to keep an eye on your delivery in real-time.

VAT invoices are issued when goods are shipped. You can also find proof of delivery via your Kenfield online portal, the tracking link, or by contacting the sales team.

Special Delivery Requests

If you need:

Let us know! We’ll check availability and confirm any extra costs.

Damaged or Missing Goods

Please check your delivery upon arrival.

• For standard deliveries: let us know within 2 working days if there’s an issue.
• For steel door deliveries: please report any issues within 24 hours.

Eligibility

As most of our products are made to measure, returns are only accepted if there’s a confirmed product fault.

For items like rolls, tracks, or clamps (non-bespoke goods), we can accept returns as long as:

• They are shipped back at the customer’s cost
• They pass inspection
• They’re reusable

If the item can’t be reused, we can’t offer a refund.

Returns of non-faulty items may be subject to a restocking fee.

You must notify us within 2 working days if you would like to return non-bespoke goods - after this, goods will be treated as accepted.

Return Shipping Costs

• If there’s a clear product fault, we’ll arrange and cover the return shipping.
• If you no longer want an item, the customer is responsible for return shipping costs.

Refunds, Replacements & Outcomes

If there’s a confirmed fault, we’ll work with you to decide whether a replacement, repair, refund, or partial credit is the best option.

For non-faulty returns, we'll review the items following an inspection. A restocking fee may apply.

How Returns Are Processed

All returns follow our ISO9001 quality management procedures:

• Returned items are receipted and quarantined
• They are inspected
• A report is created to determine the next steps