Help

Our customer Services Department is open Monday to Friday, 9am to 5pm (except Bank Holidays). To contact us please call 0121 451 3051, send an email to [email protected] or alternatively you may write to us at: Kenfield Limited, 29-31 Melchett Road, Kings Norton Business Centre, Kings Norton, Birmingham, B30 3HG. 

If you have a complaint about our services or products please contact Customer Services. All complaints will be dealt with in a fair and confidential manner. It is our policy to acknowledge your complaint within 5 working days and we will endeavour to resolve the dispute within 30 days, keeping you informed along the way.

We welcome any comments which help to improve our services.

Delivery & Returns

Deliveries are typically made using pallet carriers. The carrier will deliver your goods to the destination you specify when placing your order.

We will inform you of the expected delivery date and time for your order before despatch. Please make sure that your goods inwards department is aware of the delivery.

Note: Invoices are sent when goods are shipped. Proof of delivery is available either via your Kenfield online customer portal or by contacting the sales team at [email protected] 

Returns are handled by our Quality Manager in accordance with our ISO9001 quality management processes. Returned items are receipted, quarantined and inspected before a report is completed to determine the next step.

Should you have an issue with a Kenfield product please call the team on 0121 451 3051.